Nice to see that Good Customer Service isn’t totally extinct

Yesterday, three QuickFlix DVDs arrived, but it had been raining, and the mailman didn’t insert them fully into the mailbox. They got soaked.

I had tried to carefully remove the mailing envelopes, but they dissolved into mush. The DVDs were ok, but the mailers were gone.

I logged onto QuickFlix site, and sent them a message via “contact us” after business hours yesterday.

This morning, I get a call. They are going to mark the ‘mailer-less’ DVDs as returned, so the next three are sent out immediately. When done with those, just double up the DVDs in the mailers.

Might be a tight squeeze, and if the mailer opens on the sides, I can and will use either tape or stapler to close the edges.


About Sandra

Passenger on a blue marble, circling yellow star. Dancer, astronomer, technogeek, coffee lover, pagan, photographer.. not necessarily in this order.
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