Now that I’m not falling asleep at the keyboard

And have had some sleep, I am revisiting my Adobe complaint.

Over the past 10+ years, I have purchased “Boxed” aka store bought versions of Adobe products.  CS3 E, CS5 E, CS6 Master Collection, Photoshop Elements (9, 10, 11).  I dutifully made an Adobe account, registered each and every purchase without fail, or incident. I had taken a screencap of all my products listed. I think that vanished because of a system restore, but I haven’t given up looking for it.

The only product I purchased directly from the Adobe site as a download was CS6 E.

When my CS5 after years of no problems threw out the “Trial has expired”, I was “whohuhwha?”. Thinking it had to do with hardware upgrade (motherboard, HHD etc) I typed in my CS5 serial that was on the box.  Then picked up my ‘qualifying product’ for the CS5 upgrade, typing in the CS3 E serial, only to get “Invalid Serial Number”.  *boggle*

I headed to my Adobe account, login to make sure I had the serial numbers correct, and then only find CS6 E listed.  WTF?  I checked every link, and even started a (useless) chat session.  I ended up getting CS5 E working again without resorting to ‘convincing’ it to work if you get my drift.

So then, the support chat went to “Where did all my other products go?”  This is where I am calling “Bullshit” on Adobe. Suddenly, after 5, 7 and 11 years, all my non-downloaded software are suddenly not mine, or never purchased, or don’t exist.  I gave up on that support session.

Started one with Adobe Customer Care on Twitter.  The story changed. This time, I was told my products were teacher/educational ones. Uhh, no. Packaging of those would clearly have Student/Teacher Labels, and guess what? Mine don’t.  I even sent photographic proof of that.  Then the ACC on Twitter said “Send your invoices as proof”.  I looked, and looked, and looked. Paypal and online bank records only go back to 2015. That’s three years. My purchases were 5, 7, and 11 years ago.

Wing believes, seeing as the problem first started with old CS3, then CS5 and now CS6, that it’s Adobe’s way of painting people in a corner, forcing them to rent their software, instead of using the old tried and true. And remember, only the store bought hardcopy versions registered with Adobe disappeared from my Adobe account.

Yes, I know there are ways to ‘convince’ these programs to work, but there should be no need for me to resort to that as I bought and paid for mine.


About Sandra

Passenger on a blue marble, circling yellow star. Dancer, astronomer, technogeek, coffee lover, pagan, photographer.. not necessarily in this order.
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