Mediasonic only SELLS worldwide

But they won’t support their products if you were unfortunate enough to buy them.

During the ‘Hard drive Disasters’ of a few months ago, Seagate sent me back a replacement hard drive without the enclosure (that’s another story of crappy support, but I digress), so I ordered one from PC Case Gear. A Mediasonic ProBox HDL-SU3 3.5′ SATA Hard Drive Enclosure, marketed as a “Hotway ROCK HDL-Series”.

It was delivered forthwith, and there didn’t seem to be an issue….at first. Then I noticed that Hard Drive Sentinel was ‘blank’ in regards to identifying the drive/case. Windows ID’ed the drive (make, volume, storage)Being tech savvy, I went through the check list of troubleshooting (this is my polite way of saying “Don’t try to give me advice, I know what I’m doing) and still nothing.

After a week, I contacted HDS. Turns out that the issue is with the MediaSonic case chipset. It’s not sending the data needed.

From HDS:

Originally, when USB 3.0 enclosures released, we contacted them to make sure that the new products should contain the required functions. But the problem is that for some manufacturers, their customers are not really important and ignored this.

Personally I’d be more than happy if I can change, modify the software in any ways: if there would be a problem/bug in Hard Disk Sentinel, I would surely fix it and add support for this enclosure. But as the limitation is related to the enclosure itself (its chipset), I can’t really improve.

Since the problem was the chipset, I contacted MediaSonic.. this is their reply (keep in mind, they sell worldwide)

Hi, We only provide support to our customers who purchase our products from our distributors in North American.

If you meet the above criteria , please provide photos showing front and back of the enclosure and a copy of receipt.

Regard, Vincent Mediasonic Support

Vincent’s reply is disingenuous as my email address clearly shows I am NOT in the North America, and I informed them I purchased the item at PC Case Gear, an Australian company. They don’t/won’t provide a firmware update unless you bought it from North America distributor.

So, my local to me friends, and those also NOT in North America, steer clear of MediaSonic aka Hotway Rock HDL Series. Because if there’s a problem, you’re screwed. (They could have at least offered a kiss first, yes?)

Posted in Computers | Tagged , | Leave a comment

PulseBeta Firmware update v14

Test results:

It still works wonderfully, with a few issues. As this is a BetaTesting phace, issues and bugs are expected.

Cameras used – Canon 5D3, Canon 7D2

HDR exposures – Perfect

Long Exposure – Perfect

Time Lapse – Function perfect, but with a bug

Single Exposure – Function perfect, but with same bug.

If I have preview/thumbnail view enabled, the App and Pulse disconnect.

Bug reported.

Posted in Every Day Life | Tagged , , , | Leave a comment

Being polite when making a complaint has rewards

Just got off phone with store manager/owner, who fell all over himself apologizing for the stuff up yesterday

Because of the goof, we are getting an upgrade on which mattress.

Posted in Every Day Life | Tagged | Leave a comment

Well, that was a wasted day

Wing and I went to Snooze to get a new mattress for Alan, as he has springs coming out of it. We ordered it and were told it would be delivered on Thursday, today.

So, I waited around today, blowing off a photoshoot in Fremantle.  I told a friend that I couldn’t be moral support at tattoo parlor, as I had a delivery due to come today.  (Luckily, sort of, her tattooist couldn’t make it so it’s been rescheduled)

I waited. Now, Thursdays are late trading but when it got close to 5pm and still no show, I called Snooze.  Couriers have gone home, owner went home, mattress not here, mattress might be in the warehouse… :/ 

I get to play the waiting game again tomorrow.  Oh joy. :p

Posted in Every Day Life | Tagged | Leave a comment

Ephemeral Street Art

Here today, gone tomorrow. But luckily, I photographed them before they were destroyed/covered up.

“Heartless Winker” – New take on the Tin-Man.

Posted in Every Day Life, Photography | Tagged , | Leave a comment

Wacom tablet drivers and Windows

You would think after all these years, either company would have fixed the damned problem of Wacom drivers not loading on boot up, and a quick easy way to load the drivers when you get the dreaded “TABLET DRIVER NOT FOUND”  (yes, I have already done the Services/Local Services/Stopped and restarted Wacom drivers trick. It doesn’t always work)

Posted in Computers, Every Day Life | Tagged , , | Leave a comment

More "Ephemeral Street Art"

It goes up and is quickly removed/covered up by painting crews. 

“Naked Arrogance – When the emperor first realizes that he has no clothes.

Posted in Every Day Life, Photography | Tagged , | Leave a comment