It does seem to be the week for this sort of thing

I was surfing on a news website, and I noticed the bookmarks on the browser bar disappearing one by one.  What the heck?

Checked my back up browser, and saw the same thing happening there!  Again, what the heck?

It seems that X-Marks had a malfunction. Luckily, I am a BACK UP BACK UP BACK UP sort of person. I disabled it in both browsers, then imported a 2 day old back up of my bookmarks.

Re-enabled X-Marks in one browser and made that one the one that only writes to the server. And in the other browser, made that one that only downloads from the server.

All fixed in under 5 minutes.

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Dear Microsoft

You knew your “Meltdown Patch” was buggy, for Windows v7, 8, 10, but you released it. Not only that, you send out NOTHING to tell people to remove this patch!

I used two DVD/Blu-Ray play back programs (there are always discs that won’t play in one program, but will in the other) TotalMedia Theater 6, and PowerDVD17. I had a problem with play back being too dark in PowerDVD about 10 days ago. So, I started TMT6… and it wouldn’t start. I checked TaskManager, and noticed it started up, but then just stopped/disappeared.

A few minutes of searching on AV/Tech forums I found out that the patch is what caused it.

So, if you’re having an issue with tried and true programs suddenly just not started, check to see if your most recent update is listed here, and remove it.

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    To sum up the Adobe Dilemma:

    Adobe: Contact Amazon

    Amazon: Contact Seller

    Seller: Contact Adobe.

    What this boils down to is if you have purchased your older Adobe product from a reseller, and not as a direct download, your product no longer exists and you screwed if you need help with it.  Even when you have the original invoices from said purchases, Adobe will reply that THEY have no record of your purchase.

    Well, no shit Sherlock, because it was a boxed/hardcopy version, not a digital download.

    Boxed version of CS3E with CS5E upgrade.

    OLYMPUS DIGITAL CAMERA

    Boxed version of CS6 Master Collection.

    OLYMPUS DIGITAL CAMERA

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    Hey Adobe, fukc* you

    I found one of my invoices for an Adobe product, and sent it to them, as proof, that “See, yes, I did buy it!” I told them, over and over, that I didn’t buy it as a digital download, but as a Boxed Version.

    Their response: We have gone through the Email that you sent to us but would like to inform you that kindly contact the Amazon as this order was purchased from Amazon, because in our system there is no any order details found in our system that you are talking about.

    I told them I didn’t order it from Adobe, I told them I had registered my software when I popped open the box when it arrived. I told them I did same thing with CS6 Master Collection, and CS5E, and CS3E. It’s doesn’t matter where it was legally purchased from! I think even if I do get a copy of the invoice for CS6 Master Collection, they’re going to brush me off with the same excuse. No record of sale with Adobe, so tough shit.

    And they wonder why people pirate their software.

     

    *spelled that way as to not offend the nannyware of some blogging sites.

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    I am more than a bit stubborn

    I managed to track down the seller I bought Adobe CS6 Master Collection from. I am optimistically (stupidly?) hopeful that his sales records go back that far.

    I found the invoice for Photoshop Elements 10 and sent that along.  I will have to go through some laptops and back up drives to find more information.

    You would think they would get it, that someone hammering away at them, sending them information piecemeal would be telling them the truth. A pirate/thief would just hack and crack the problems I’m having and be done with it. But no…

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    Now that I’m not falling asleep at the keyboard

    And have had some sleep, I am revisiting my Adobe complaint.

    Over the past 10+ years, I have purchased “Boxed” aka store bought versions of Adobe products.  CS3 E, CS5 E, CS6 Master Collection, Photoshop Elements (9, 10, 11).  I dutifully made an Adobe account, registered each and every purchase without fail, or incident. I had taken a screencap of all my products listed. I think that vanished because of a system restore, but I haven’t given up looking for it.

    The only product I purchased directly from the Adobe site as a download was CS6 E.

    When my CS5 after years of no problems threw out the “Trial has expired”, I was “whohuhwha?”. Thinking it had to do with hardware upgrade (motherboard, HHD etc) I typed in my CS5 serial that was on the box.  Then picked up my ‘qualifying product’ for the CS5 upgrade, typing in the CS3 E serial, only to get “Invalid Serial Number”.  *boggle*

    I headed to my Adobe account, login to make sure I had the serial numbers correct, and then only find CS6 E listed.  WTF?  I checked every link, and even started a (useless) chat session.  I ended up getting CS5 E working again without resorting to ‘convincing’ it to work if you get my drift.

    So then, the support chat went to “Where did all my other products go?”  This is where I am calling “Bullshit” on Adobe. Suddenly, after 5, 7 and 11 years, all my non-downloaded software are suddenly not mine, or never purchased, or don’t exist.  I gave up on that support session.

    Started one with Adobe Customer Care on Twitter.  The story changed. This time, I was told my products were teacher/educational ones. Uhh, no. Packaging of those would clearly have Student/Teacher Labels, and guess what? Mine don’t.  I even sent photographic proof of that.  Then the ACC on Twitter said “Send your invoices as proof”.  I looked, and looked, and looked. Paypal and online bank records only go back to 2015. That’s three years. My purchases were 5, 7, and 11 years ago.

    Wing believes, seeing as the problem first started with old CS3, then CS5 and now CS6, that it’s Adobe’s way of painting people in a corner, forcing them to rent their software, instead of using the old tried and true. And remember, only the store bought hardcopy versions registered with Adobe disappeared from my Adobe account.

    Yes, I know there are ways to ‘convince’ these programs to work, but there should be no need for me to resort to that as I bought and paid for mine.

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    Finally contacted Adobe

    Regarding how CS5 kicked up “Trial has expired” message after 5 years of using it.

    This just gets even more bizarre than my CS3 serial suddenly not a valid license number!  It seems all my adobe products that weren’t purchased as downloaded programs from the Adobe site have been wiped from my account!

    And even better, I have been told that my now missing Adobe products are registered so a different email address?? WTF??!! I have had the same email address for 16 years! I’ve bought and registered the Adobe products 5, 7 and ll years ago!

    Wing of the mind that I am not going to get any real help, because I can’t find invoices/receipts for software I bought, 7, 5 and 11 years ago, that I properly registered with Adobe when I got them, as a way to paint me into a corner to rent Adobe products if I have another problem.

    Nope, I will ‘convince’ the software to play nice if I have to, I will NOT rent their products.

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